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Nest Hello-Wired

orngandblack
Community Member

Status light above the camera is solid green but I have no color on the ring button. 

The doorbell was purchased from the Google Store in Aug. 2021

The doorbell worked fine at initial installation for a few days, then I received notification that the doorbell was offline. I did all the resets and tested the power with a digital multimeter and found no issues but I still can not get the unit to work.

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, orngandblack.

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. It sounds like your Nest Hello may be having some Power Requirement issues. I would love to look into this further for you and help you find a solution. We have this great article on Power Requirements, and I think it really just comes down to it not getting enough power at some point. You can read about it here. Please let me know if you need further assistance!

 

Best Regards,

Brad. 

Thanks for the reply.

I did get a hold of Google support and between us it has been determined that the unit is defective and steps have been taken to have it replaced. 

Thank you, and by all means please close this thread. 

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS