Nest Hello - crashes on green light

[HouseReilly]

Hey-

I have a nest hello that had lost connection - when I tried to start it up it lights up with the Blue circle, then quickly flashes a green light at the top of the unit then locks up.  It wont power on beyond that point and continues to loop every 30sec or so.

(Ive also tried resetting the unit, I have removed it from the app, I've pushed the back and front buttons, I've checked the power and its fine.)

Any ideas how to fix this?

[SteveT1]

Hi there,

I'm sorry to hear that and thanks for being a step ahead. Do you have the battery-powered doorbell or the wired one? Also, what’s the status of the LED light on your doorbell after the reset?

Regards,

Steve

[SteveT1]

Hi there,

Jumping in to check if you saw my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

Just checking in to see if you still need help with this.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best regards,

Steve

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.