A full year ago, I posted about my Nest Hello doorbell cracking severely. After being assured this was not a normal thing, eventually I was promised a replacement. I have two outdoor Nest cams, Nest Hello, and the pricey Nest Aware. A year later, a replacement never came; the camera is a hideous sight. Thinking I might ditch the whole setup in favour of Wyze.
For what it's worth, the Case Id: 3-4873000032170.
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. Please fill out this form, and a higher tier of support will reach out to you with next steps. As a side note; we unfortunately do not offer replacements for parts. If your device is no longer under warranty, we aren't able to offer a replacement, We're sorry for the inconvenience.