cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Hello doorbell, where do i view my video files

sixpack9
Community Member

My nest hello doorbell seems to be working fine.  1, issue is the pink color of the pictures. 2, where do I go to see and view my video files? 3, can I change the video time duration?

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@sixpack9 

I don't know why you're getting a pink color. Do you by any chance have "Night vision" turned on all the time?

Here are instructions for accessing video history: https://support.google.com/googlenest/answer/9208447. (You need a Nest Aware or Nest Aware Plus subscription.)

Here are instructions for video clips: https://support.google.com/googlenest/answer/9207572

There is no setting for changing the video time duration in the Google Nest app.

EmptyNester
Silver Product Expert
Silver Product Expert

Over the years I have had my nest cameras have that PINK look to them.  I have fixed them by fully removing the power for a minute and then letting the camera fully reboot.   However one of my IQ cameras got stuck and would not self correct no matter what I did.  I ended up buying a used one from eBay and all is good.