Nest Hello - front panel peeling

[nEoCG]

Hi Support team,

I am writing to report an issue with my Nest Hello doorbell. While the mechanical functionality of the doorbell is intact and working, I have noticed that the front panel of the doorbell is peeling, and it continued to worsen. This has significantly affected the appearance of the doorbell, making it look quite terrible.

If someone could share an email address with me, I will attach photos of the peeling front panel for your reference. Could you please advise on the next steps to resolve this issue? I am keen to have the doorbell looking as good as it works.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

ncg

[nerys]

Hi nEoCG,

Thanks for posting in the community!

I'm so sorry to hear that your Nest Doorbell (wired) is peeling and that this is affecting the appearance of it. No worries; we're here to help! 

My team would like to know more about this situation. When you get a chance, please fill out this form. Let me know when you’re finished. From there, we'll have someone contact you via email.

I hope this helps! If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[NLEurope]

 

Same here../

[nerys]

Hi NLEurope,

Thanks for posting in the community and for sharing this picture!

I'm so sorry to hear that you are also experiencing the same situation. Please feel free to fill out this form as well. My team will contact you via email to find a solution. Remember to include the link to this thread in the form.

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[NLEurope]

Thanks, filled out the form!

[nerys]

Hi everyone!

Thank you very much, @NLEurope for filling out the form! If you need something else, do not hesitate to reply to this post.

We haven’t seen your form submission come through @nEoCG; were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Nery.

[nEoCG]

Hi nerys,

Apologize for the delay. I have just filled out and submitted the form.

please verify from your end!

Best regards.

[nerys]

Hi nEoCG,

Thanks for your reply and for filling out the form!

If you two need anything from me or need more help with anything, feel free to reply in this thread. I’ll be happy to help you further.

Best regards,

Nery.