Nest Hello mounting bracket incorrectly installed

[Bobk528]

I need to remove my Nest Hello but the installer placed the mounting hole on top and when I insert the removal tool into the hole, there is nothing to release. Before I use a small straight edge screwdriver to force it out, anyone have a suggestion?  

[SteveT1]

Hi there,

Sorry to hear about that. Once you're able to remove the Nest Doorbell, I would suggest putting the mounting plate in the right orientation to avoid any issues in removing it. 

You can check this article on how to Install Nest Doorbell (battery) for instructions.

Regards,

Steve
 

[SteveT1]

Hi there,

It's me again. Just checking in to see if the troubleshooting steps shared helped. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve