12-06-2021 09:32 AM
I have installed the nest hello doorbell and when I go to add it into the nest app, it will not connect to other devices in the nest app. I have tried to reset it several times (both ways). Everything is on the same wifi and I also have the nest doorbell battery currently working in the google home app l. Google home tells me to set up Hello in the best app and doorbell (battery) is installed on the home app. The error that I keep getting is " the app is having trouble connecting to the assisting Nest product - NC013 and NC024.
I spent all day on Saturday with no luck.
02-03-2022 02:46 PM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. I would suggest that you check out this article that will walk you through somes troubleshooting steps if you are still having this issue!
Please let me know if you need further assistance.
02-08-2022 12:18 PM
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
02-09-2022 12:29 PM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.