Nest Hello peeling around button and camera.

[tim290480]

Just wondering if anyone else has experience of their doorbell starting to flake and peel. Doesn't look incredibly nice on a premium product that is designed to live outside the front door. Has anyone tried fixing this or managed to re-coat it in any way? Neighbors were quite impressed to start with but now are quite unsure with how it's starting to look.

[Clem]

Same here! After 2 years of usage, the glass around the button and camera is starting to peel off.

Talked with support for an hour hoping to get a replacement but not lock. The had me on hold for 15 minutes while the support agent was trying to reach his boss but no answer.

[tim290480]

I have an advance replacement being sent out. Should be here tomorrow. New doorbell on and replacement to be sent back in the new ones packaging.

[81david]

Same issues for me just noticed the peeling this morning so not even think I have had it for a year yet.  Maybe I should have went with Ring option but I liked the sleekness of the Nest.

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. We will need to look into this further in order to best assist you.

We'll be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. 

Please let me know if you need any further assistance!

Best Regards,

Brad.

[Clem]

Hi Brad
Got a hole thru your chatting system with support agents and they were able to take care of the peeling issue with my nest hello door bell. Already got a replacement. Hope this new one does not deteriorate with time!
Thanks for your follow up on this.
Happy to see that you guys take care of your customer;)

[Azboy60]

I have a similar issue with the product peeling. It's about 2 years old. What can I do to have this issue addressed. 

Thanks

[Clem]

Hi Azboy60,
I have contacted google support people.
They wanted to have a copy of the receipt and a picture of the door bell. I was also out of warranty but was able to have a replacement for free.
The first answer I got from support was that they would not replace the  unit since it is out of warranty. After some arguments with the support agent, I was able to have his “senior support agent” to accept the trade.
Good luck!

Clément

[Brad]

@Azboy60

I am so sorry to hear that you are having a similar issue with it peeling! I can imagine this has been a frustration for you. I would love to look into this further for you, and would like to ask you some questions. Which product are you experiencing this issue with? Do you remember when you started to see this issue arise? Any additional information you can share would be great. I look forward to your response!

Best regards,

Brad.

[Azboy60]

Thanks, Brad.

My issue is with the Nest doorbell.  The peeling started about 6 months ago.  I can send a pic if you like.

[Brad]

Hey there, @Azboy60

Thank you for your patience. I have submitted the Request for a Replacement, and here is your Case Id: 1-8282000032136

Please note: once I have submitted your replacement request, I will be locking this post.

Best Regards,

Brad.