01-26-2025 06:57 PM
I have been using my wired nest hello for some years. This past Monday we had a neighbourhood wide power outage. Since then my camera hasn’t worked… no power or anything. I tried resetting it. Nothing. Then reset my power from the board. And nothing. Reset the camera and it started up. Got the green light and then the white light around the button. Worked for an about a minute. Connected to wifi, streamed that I was at the door, then I pressed the doorbell and it rang and then went out. Tried resetting it a few more times. Got the green light to come on a few times, but never went any further, no white ring or full power again. What is up? What do I do? I’m not really sure I want the new wired doorbell, as I don’t like the idea of having to use Google home with less features than the nest app. Please help. Thanks in advance.
01-31-2025 04:15 PM
Hi @viper1010,
Thank you for reaching out to our support community! I sincerely apologize for any inconvenience caused by the power condition with your Nest Hello, and I appreciate you taking the time to troubleshoot it.
Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!
Please feel free to share any additional details you think might be relevant.
Best regards,
Eduardo