Nest Hello wired doorbell not ringing indoor chime any more

[tdaver]

My Nest Hello wired doorbell no longer rings the indoor chime.  It is not a digital chime.  The outdoor chime works and the camera/video works.

I have a background in electronics.  I have:

Replaced the indoor chime, upgraded to a new 30VA transformer, verified the voltage, did all of the quiet time/indoor chime iOS suggestions, factory reset.  I have removed it from Google Home and the Nest app and reinstalled it.  If I remove the wires from the back of the doorbell and touch them together, the chime works fine.  Seems the Nest Hello just can't make it chime. Other ideas?

[miniludex3]

Hi I'm experiencing the same issue. Checked that the voltage at the chime is 22V, meaning no issue at the transformer. When I bypass the google doorbell and just touch the doorbell red and white wires the chime works. Checked in the app no Quiet time no disabled chime. Tried reset and reinstall it no luck. 

Camera works fine and the exterior google's own chime works and can change tones as specified in the app. 

It's only less than a few weeks old. 

[tdaver]

Thanks miniludex3. If I don't get any suggestions in the next week, I am going to buy a new one and if that doesn't fix it, just return it and scratch my head....  Mine is an original Nest Hello.  It is several years old.

[miniludex3]

 I got a new one today but only swapped the chime puck then it worked. I'd say after so many threads that I read online, the "normal" troubleshooting probably only resolve 20% of the chime failure, the rest is highly likely caused by the puck. Google needs a better process to get this thing replaced or purchased alone if out of warranty. 

[miniludex3]

Sorry I spoke too soon, after ring twice, the chime no longer rings. I think the puck fired up again. So what should I do Google?

[luciaaa]

Hi there!

Thank you for posting in the community. I'm truly sorry to hear that your Nest Hello wired doorbell is no longer ringing the indoor chime. I know how important this device is for your home, and I appreciate you taking the time to follow all the troubleshooting steps. I'm happy to help!

Since you've already exhausted all the troubleshooting steps, the team would like to learn more about this behavior. When you have a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted. 

Best regards, 

Ana

[miniludex3]

I replaced the whole unit through my retailer so it works now. I'm not sure now which part is at fault, anyway replacing the whole works now. 

[tdaver]

Thanks miniludex3.  I was hoping someone would have another solution but it looks like I'l  be purchasing a new unit too. Google, any suggestions?

[tdaver]

I also replaced mine and it worked.

[luciaaa]

Hi there!

Thank you very much for your response. We understand that your experience with the Nest Doorbell was not what you expected, and we appreciate you sharing your feedback. To help us find the best possible solution, could you please let us know if you were able to fill out the form? This will allow our support team to be aware of the situation and provide you with an appropriate resolution. Once you've completed the form, please let me know. Someone from my team will contact you shortly to help.

Please keep me posted.

Best regards,

Ana 

[tdaver]

This smells like a scam.  

[miniludex3]

Hi I submitted the form. My Google doorbell wired 2nd no longer rings the inside chime again. It was the new unit replaced not long after that inside chime no longer works. Everything else works perfectly. I demand Google being back the first generation nest doorbell. I had that for years no issue. The 2nd gen product stop ringing the chime many times in a month 

[luciaaa]

Hi, @miniludex3!

Thank you for letting me know you have submitted the form and for all the detailed information about the Doorbell. 

After reviewing your information, it seems some details are missing. Please fill out the form again, including the link to your Community thread and your Community username.

Please let me know if you have any questions.

Best regards, 

Ana

[miniludex3]

Hi I submitted the form again. Please take a look. At this point I don't think replacing the product will work, please check the details in the form. thanks