Nest IOS app so slow to load video, it's become useless.

[natedilli]

When I get a notification that my Nest Doorbell has spotted someone or there was a doorbell ring, I click the notification and sometimes it takes as long as 30 seconds before I can see the video or respond to the doorbell ring. I just get a spinning loading animation. It's not a wifi issue, as I've double checked this, and have switched to different access points on my Nest mesh system. Also, I can immediately pull up the doorbell video using the Google Home app. I would entirely move to Google Home, but I cannot figure out how to get notifications for doorbell events on that app. I've checked the settings in both nest and home apps, and the only notification option is to allow "Voice Notifications" to a Google speaker device, which I do not use. 

This issue has been happening for several months and there have been multiple Nest app updates, none of which have solved my issue. 

[Anonymous]

I haven't been able to use my home app or cameras for over a month. Google engineers have no way to fix it. Cameras are a complete waste of money

[natedilli]

I'm really starting to see that. 😞 I really hate to have to spend the money to buy a different brand.

[Anonymous]

The cameras and associated google home app are not fit for purpose. The more consumers that i can steer away from googles faulty products the better. "Buyer beware" Googles products are full of faults and unresolved issues and google abandon the consumer once the product is sold.

[Lance_L]

Hi folks, 

I’m sorry for the delay —  let's get this sorted out. A few questions: what is the make and model of your iOS device? What is the iOS version? What is the Nest app version?

Let's try these troubleshooting steps below:

• Make sure the date and time settings are correct and automatically set. Go to Settings > General > Date and Time > Tap Set Automatically > toggle it off and on.
• Go to Settings > Privacy > Location Services > Nest. Make sure the Nest app has permission to use the phone location.
• Visit ‎Apple App Store then check if the Nest app needs to be updated. 
• Check for software updates on your mobile device.
• Test if the issue persists on both Wi-Fi and cellular data.
• Uninstall the Nest app then restart the mobile device.
• Reinstall the Nest app and test.

Let us know if that helps.

Best,

Lance

[Anonymous]

And expect the cameras and home app to be faulty no matter what you do they're always faulty

[Jenelyn_O]

Hi everyone, 

@natedilli, I know it's been a while now. I just want to check if you managed to try the troubleshooting steps provided above. Please let us know how it goes.

@Anonymous, I'm sorry for the trouble this has caused you — I appreciate you sharing your thoughts and experience.

Thanks for the help, Lance.

Best,

jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Markjosephp]

Hello folks,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark