My nest indoor cam went offline suddenly and I couldn’t get it to come back on. I’ve restarted it in the home app, unplugged it for a few hours and pressed the reset button on the back for 5 seconds. Nothing seemed to work so I attempted a factory reset. The lights blinked yellow 4 times then turned a solid yellow. The light went out and came back on white with a sort of pulsing. I waited for it to turn blue but it never would. I’ve now reset it at least 5 times and deleted it from the app with the same result. Anyone know what’s going on?
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. It sounds like your camera did go through the Factory Reset process based off of the lights. Here is an article that goes over what the lights mean. Please let me know if you still need assistance.
Thanks for the reply. I reviewed the article and found that “blinking or soft pulsing white light = downloading update/software update”. Essentially that’s what I’ve been dealing with, a white pulsing light that keeps returning after reset. Note: Currently whenever I unplug and plug my camera back into the wall socket, it does play a startup chime before the white light starts pulsing. I’m still stuck, and based on the article, it seems like it’s stuck in a update loop.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help here, Emerson and Brad.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.