Nest Indoor Wired Camera 2nd Gen not showing live video even with status light as solid green

[Ozzozz]

My Nest Indoor Wired Camera 2nd Gen not was working fine previously. I disconnected it for a few weeks while I was moving and since then I am unable to see live feed.

I have RESTARTED and I have completed a full FACTORY RESET but the issue is not resolved.

I have also tried with a different router and WiFi network and no difference, love feed does not load.

The camera itself seems to be working, as in I see a SOLID GREEN STATUS LIGHT and I get alerts of people appearing in the camera and can see the video in the history. Just live feed isn't working.

Any idea how I can fix this OR do I I have a fault model. I bought this camera new in Jan 2022.

 

 

 

[anantxinix]

Yeah basically the same thing with me as well. Seems to be becoming a common problem yet they don't give an answer other than restart or reset your device, as if we wouldn't have done that already...its really frustrating 

[G6mcclane]

Same problem here, have had Outdoor version (gen1?) for almost 2y now and without any issues. Today I got indoor ver 2 and no live feed. Green light is on .. I have found some recordings in “history” but still no live feed after multiple installations and factory resets. Have a strong wifi from my Ubiquity AP. 

[G6mcclane]

Hi again, did another try with hard reset and this time waiting 15-20 mins before going further with the installation in Google home and it actually worked. Coincidence or not but the Live feed works perfectly.  I’ll report any changes. 

[Ozzozz]

I just tried the same and no joy for me. 😞

[Ozzozz]

I'm sharing my device information.... Are you also on the same software version? 

 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[Ozzozz]

Hi Brad, yes please. Still haven't managed to resolve the issue. Tried multiple factory resets but still no joy in unfortunately. 

[Brad]

@Ozzozz

Please contact Support for further assistance.

Best regards,

Brad.

[Brad]

@deeznutz

We as Community Specialists are primarily here to moderate these Community Forums. We are not direct support, if you are looking for that please contact Support directly. I understand that this process may be frustrating, but Community Specialists are still required via our title, to manage our communities this way.

Best Regards,

Brad

[aatienza]

Hey deeznutz,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[aatienza]

Hey deeznutz,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[G6mcclane]

Looks like the same software version. 

[deeznutz]

Garbage cameras support does nothing but tell you hit the reset button a few times. Still not working