Nest / Nest Home - new cameras not on my nest aware account`

[Annika]

I currently have two nest camera's (wired) on my nest app and subscribed to Nest Aware.  I migrated the account to google home.  Then I've added two outdoor battery cameras thru Google Home.  I understand I won't see those cameras on the Nest App, however they are NOT on my Nest Aware account.  Using two apps is difficult and cumbersome.  How can the new cameras be on my Nest Aware account?

[MplsCustomer]

@Annika 

Your Nest Aware or Nest Aware Plus subscription covers all of the cameras and doorbells in the same Google Nest "home/structure" on the same Google Account, but for the newer cameras you have to view their history in the Google Home app. We have two of the newer cameras and they are covered by the same Nest Aware Plus subscription that covers our other cameras and doorbells.

The only reason this wouldn't work is if your two older cameras are covered by old 1st Gen Nest Aware subscriptions; you had to buy one of those subscriptions for each camera, and you cannot buy those old 1st Gen subscriptions for the newer cameras.

https://support.google.com/googlenest/answer/9681538?hl=en

[Annika]

Can you please tell me where I would see that?  All I can find is "my subscription" which to either cancel or renew.  I cannot find anywhere what it covers.  Thank you in advance

[MplsCustomer]

@Annika 

In the Google Nest app, you can select Settings | Nest Aware; the Nest Aware screen tells you what your subscription covers. Our says "Active: Nest Aware Plus | 60-day event video history, 10-day 24/7 video history, and intelligent alerts." If you select Settings | Nest Aware for any of your cameras, you will get the same description for the Nest Aware coverage for that camera.

In the Google Home app, you can select Settings | Nest Aware; the Nest Aware screen tells you what your subscription covers. Our says "Nest Aware Plus | 60-day event video history, 10-day 24/7 video history, and intelligent alerts." If you select Settings | Video for any of your cameras, and look under Video History, you will get the same description for the Nest Aware coverage for your camera; you can also drill down for more options.

You can also go to this page and select your subscription for your Nest Aware subscription plan:

https://store.google.com/subscriptions

[aatienza]

Hey folks,

Annika, checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.
 

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Annika]

Hi Archie, thanks for the follow up.  I am still disappointed with my battery outdoor camera's.  One is telling me that the camera's temperature is very low....its  only -5 outside.  According to the manual, it has been tested for our Canadian winters and should be fine.

[Brad]

@Annika

Thank you for your patience, and sorry to hear that you're experiencing this. I know that keeping your Nest devices charged is very important, and I would love to help you out. When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Best regards,

Brad

[EmersonB]

Hello everyone,

@Annika I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the links that Brad has shared? In case you have an update, you know where to find us.

I appreciate the help, MplsCustomer, Brad and Archie.

Regards,

Emerson

[EmersonB]

Hey Annika,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson