01-01-2022 10:26 AM - edited 01-01-2022 10:27 AM
My Nest Outdoor camera is experiencing a similar issue to other posters here. It is pink during the day and more or less fine at night. I've reset it and it continues to do it.
01-18-2022 12:11 PM
The same issue, the image is pink.
02-22-2022 07:38 PM
Same issue for me. Did Google Nest support ever help you? Did they send you a new camera? If so, what was the trick to get them to send a replacement camera?
02-23-2022 08:57 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
02-23-2022 09:14 AM
Hi Brad,
Please - I need help. I would like Google to send me a replacement camera for my "pink purple" camera. (I can email or attach image I captured from the Home app) The camera has acted this way ever since I installed it. I can email you the Google Store order number.
I recently opened a ticket 2-############1979 and Gustave emailed me two links:
Restart or factory reset Nest camera or doorbell
Video is blurry, pixelated, discolored, or has glare
As I explained to him, I had already done those steps and they had no effect on eliminating the "purple pink".
Can you help me get a replacement camera ASAP?
Thanks,
John
02-24-2022 10:46 AM