Nest Outdoor Camera IQ - Video is Distorted

[SmitDog]

Model	Nest Cam IQ Outdoor
Software	4820010

Have had camera in-use for about 1.5 years and it has worked flawlessly until today (12/23/21). In viewing the video history it was fine for about 1/2 the day, then suddenly it's distorted. See image below (taken at night, so it's in black and white).

Appears this way on my Nest app (Android), when viewing on the web, and in the Google Home app (Android). I have turned the camera off and back on again several times (using the app).

Does this appear to be a permanent hardware issue?

[SmitDog]

Getting it replaced under warranty

[Brad]

Hey Folks.

I am relieved to hear that you got a replacement! As this issue is resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Steco1]

Same exact thing just happened to me. I have to call them. Happy they replaced it without an issue.