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Nest Outdoor IQ Camera - not working

Stephenohara1
Community Member

Has anyone else had major issues with there in outdoor camera, I have had about two or three now replaced as they keep stop working. Seems to be an issue as reading online and forums.

google are refusing to help even tho latest camera is only a year old.

4 REPLIES 4

Right1
Community Member

Same but what i finally discovered with no help from google is that the power source was weak! I finally used another plug and no problems since then! Same cam but in a diff plug getting full voltage i need. What’s weird is everything else in other plug works fine but now i give a sewerage plug to all nest devices.

Brad
Community Specialist
Community Specialist

Hey there,


Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.


Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad