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Nest Outdoor Wired Cam showing offline, getting NC023 error when trying to reconnect

Theycallmebull
Community Member

‎10-29-2023 08:39 PM

Changed ISP/WiFi providers last month and reconnected all my nest cameras to the new Wi-Fi. A few days later, my doorbell wired cam went offline and I have been unable to get it back online.   I’ve done the following to no avail:

1) Checked wiring and doorbell is receiving power. I have a solid blue ring and a steady green indicator light. 

2) Tried hard reset on back of camera. 

3) Tried deleting camera and reinstalling. 

I keep getting same NC023 error in app no matter what I do. Do I need to buy a new camera?  I’ve had this camera for 4 years. 

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Lance_L
Community Specialist
Community Specialist

‎11-01-2023 01:28 PM

Hi Theycallmebull,

 

Help’s here. Thanks for reaching out to the Community and for sharing all the steps you’ve tried to reconnect the Nest doorbell. Let’s check it out.

 

An error code of NC023 means that there was a Bluetooth connection problem. Please try the troubleshooting steps below:

 

  1. Save any video history on the device, if any. Follow this guide.
  2. Unmount the Nest doorbell, and then locate the reset pinhole on the back of the device. Keep the doorbell wires connected while resetting the device.
  3. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
    1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
    2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
  4. Release the button. Your device will restore to its factory settings.
  5. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status light should be pulsing blue. If not, repeat step 3.
  6. To remove it from the app, open the app, then tap Settings > Remove Device > Confirm.
  7. Make sure the phone is connected to the same Wi-Fi network (or mobile hotspot, if available) as the selected network for the Nest device.
  8. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
  9. Cellular data should be turned off.
  10. On the iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
  11. Start adding the device back to the Google Home app.

Let me know how it goes.

 

Best,

Lance

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