Nest Outdoor cam solar panel draining / constant love feed

[Maziff]

This has been posted previously, however no clear solution from what I can see.

Have installed a wasserstein solar panel to an outdoor nest cam. Battery power draining during the day. Constantly on live feed (till sun goes down and then goes to idle).

Dropped from 70% to 30% over the day (solar panel attached, relatively sunny day).

If anyone has a solution - any help would be appreciated.

[MplsCustomer]

@Brad 

On the previous thread on this topic (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Solar-panels-wont-disable-live-feed-on-...), which you closed, Google Nest did not answer this question as to whether, when using a solar panel, the battery camera has a fatal flaw:

"If, when plugged into a solar panel the battery camera does NOT provide the '60-day event video history' option, AND it keeps the camera 'Live' 24/7 without recording 24/7, AND it draws the battery FASTER than when operating in battery-only mode, then perhaps when using a solar panel the battery camera has a fatal design flaw that makes it unusable.

I think Google Nest Support should explain what's going on."

[Maziff]

Attempted to get some assistance from a Nest Aware "Expert". 

Much back and forwards discussion to explain the issue in very simple terms. Even referring to the Google Nest Help page saying "...If you’ve connected your Nest Cam (battery) to the Wasserstein Solar Panel, the panel doesn’t directly power the camera. Instead, the battery is trickle charged by the panel, and the camera runs off the battery charge."

End point was the "expert" suggesting a factory reset of the camera, followed by - here is your chat case ID, contact back in 24h (and another agent can deal with it). Then a rapid succession of messages saying, thanks, you are not there anymore so I'll close the chat now. Very frustrating. I prefer the old Dropcam.

[Brad]

@MplsCustomer 

You are welcome to reach out to support with such questions. I am a simple moderator here, so I simply do not have that information available to assist you further with your direct question. Please share it with support. Thank you for your patience.

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad