01-06-2023 09:54 AM
I have just received a 3rd camera (Nest Cam Indoor Wired 2nd Edition) which I installed via the Nest app on my phone, which after scanning the barcode on the camera redirected me to the Google Home app.
The installation and configuration proceeded without any issues there, but it only appears within my Google Home app and not within the Nest app.
During the installation I was prompted to select a home nest location which I did (and it looks to have also been accepted as the camera does show under that location in Google Home)
Any ideas why I can't get this camera to show up in Nest App so I can manage it there the same as my other two Google Nest Cams?
01-06-2023 10:50 AM
I just did the exact same thing. Though I cannot see the new Gen2 camera on the Nest app, I can see the Gen1 cameras on the Home app. Guess Google is going to be retiring the Nest app at some point. See what you see on the Home app. Not as easy to get to history on the older cameras but the history is still available. Also, cannot seem to the a webapp for Home to view cameras on a PC, which I do a lot. Any one have any suggestions on that?
01-06-2023 12:13 PM
Google Nest decided that its new Google Nest cameras and doorbells released starting in Sept. 2021 would work ONLY in the Google Home app and NOT in the Google Nest app or on the home.nest.com website. You can, however, see a livestream of ALL of your cameras and doorbells on the preview/beta website, home.google.com. (There's no history available there, however.)
01-10-2023 01:06 PM - edited 01-11-2023 01:20 PM
Hi everyone,
@boomclart and @freelancer thanks for posting here in the community. I understand your concern about setting up or controlling remotely your new Nest Cameras to your Nest App. However, what MplsCustomer has shared is right on the spot. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send feedback about your concern using this form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, MplsCustomer.
Regards,
Emerson