Nest Wired Doorbell NC023

[sjw84]

Hi, 

My Nest Doorbell (wired) has stopped working after around 4 years. 

I have attempted to reset the device but it made no difference, so then carried out the factory reset. 

The app can now not find the camera. The power works on the device but it can't seem to connect via bluetooth so it can't complete the set up. Have tried numerous times both wired to the chime and to an external power source, as well as my laptop. 

The error number I am getting is NC023, which I have seen on a number of posts is a common issue. 

Any advice please? 

Thanks. 

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry you're experiencing the NC023 error with your Nest Doorbell Wired. I appreciate your efforts in taking those steps before. I'm happy to help!

Let's try the steps in this guide:

• Bluetooth connection: This error means your Doorbell couldn’t connect to your phone through Bluetooth. You can Visit our Help Center to learn more about troubleshooting Nest doorbell setup messages.

Let me know how it goes.

Best regards,

Melany

[sjw84]

Hi Melany

I've tried all of this already and it hasn't worked. I can't connect the doorbell to my phone, when I scan the QR code it looks for the camera but can't find it. 

[gmelanymelissa]

Hi @sjw84,

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Let me know if you have any other questions.

Best regards,
Melany

[sjw84]

HI Melany thats done now 

[gmelanymelissa]

Hi there!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

I'm here if you have any other questions.

Regards,
Melany