Nest Wired Doorbell Peeling - common issue apparently

[Mike909]

The doorbell is just under two years old. Thin plastic is peeling off the front. It’s not the plastic film from purchase (which was removed). Looks ugly. I bought it because it is the best looking doorbell (not anymore). Can you replace it?

[tsebastian]

please reach out to Nest support https://support.google.com/googlenest/gethelp

[MplsCustomer]

@Mike909 

Google Nest usually says they "cannot" replace peeling doorbells if they're past the 1-year warranty, but as @tsebastian suggested, you can try contacting Support to see what they san.

We bought silicone "skins" on Amazon to cover the peeling shards on two of our Nest Hello Doorbells.

[tsebastian]

I had a peeling doorbell and support told me this is a known situation so they can replace it regardless of the warranty but it's weird they told you the opposite

[MplsCustomer]

@tsebastian 

I don't know. Maybe Google Nest had a change of heart. There are over 400 posts in this forum about peeling doorbells, going back at least a couple of years, and it seems most customers were told Google Nest could not replace them if they were beyond the 1-year warranty.

[Lance_L]

Hello all,

@Mike909, thanks for reaching out to the Community. I’d be happy to look into this for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Thanks for chiming in, MplsCustomer and tsebastian.

Regards,

Lance

[EdmondB]

Hi Miker909, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Best,
Edmond