Nest app update causes freezing and hanging

[harrismix]

All my cameras are freezing and hanging after the latest IOS update, app freezes when trying to access events and scroll through history and have to restart - this is not good!

[Rubes]

Can you confirm that you are on version 5.70.0?

Fortunately I’ve avoided the last two updates after being burned a few months ago by one of the 5.6x.x updates when the Nest app was practically unusable for almost 90 days.

[MplsCustomer]

@harrismix 

We've been on iOS version 5.70.0 for a week with no issues.

You could try deleting and reinstalling the app.

[Brad]

Hi there, 

Thank you for all of your help, @Rubes and @MplsCustomer. 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. 

Best regards, 

Brad

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[EmersonB]

Hi everyone,

@harrismix just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Rubes, MplsCustomer, Brad and Jake.

Thanks,
Emerson