Nest aware history on Google home app

[Dave14]

Hello. Hopefully someone can answer this. I’m looking back at the history on my nest cam from 5 days ago and I still have sections of it that are saying “this video isn’t available yet check back later” I get that sections of it haven’t recorded as always but then it tells you it wasn’t recording anything or the cam was offline but how can it still not be ready to view 5 days later and Is there anything I can do ??

[janthadeus]

Hi Dave14,
 

I’m sorry to hear about your experience viewing your camera video recording. Let’s see what’s going on — a few questions: how far is the camera from the router? Does your phone have a pending software update? Were there any changes to your Wi-Fi network? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Here are some troubleshooting steps you can try:
 

1. Close all the apps running in the background of your phone, reopen the Google Home app. Then, check your camera video recording.
2. At the highest video quality setting, your camera can use a large chunk of the internet connection to stream video. Slower internet service might not be able to keep up. Check your internet speed here: https://goo.gle/2JaUmYI. The page would show your download speed then click “Show more info” to check your upload speed. Have a look at this article for your guide: Internet bandwidth and speed requirements for Nest cameras.
3. Open the Home app .
4. Touch and hold your device's tile.
5. At the top right, tap Settings .
6. Choose Video.
7. Under “Video quality,” choose Max or High.
   • High settings uses less bandwidth.
   • Max settings uses more bandwidth.
8. Restart your phone, turn it off for 60 seconds then turn it on.
9. If you have a dual band Wi-Fi frequency switch your connection to 2.4 GHz Wi-Fi to improve your connection.

Let me know how it goes.

Thanks,

JT

[EmersonB]

Hello everyone,

@Dave14, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share with us the information we're asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you. So that we could take a closer look and assist you further.

I appreciate the help, JT.
  
Best,
Emerson

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Emerson!

Best,

JT