Nest away notifications stopped working

[Tripolie]

My wired indoor camera was set for months to send notifications when I left the house (away-only notifications), but it has recently stopped working. I have not changed any settings and all troubleshooting suggests it is setup correctly. 

[EmersonB]

Hello Tripolie,

Thanks for reaching out here in the Community. Try turning off and on your notification settings. In case you're still getting the same issue after doing this, you may reinstall your Nest app or Google Home app.

Looking forward to your response.

Regards,

Emerson

[Tripolie]

I have tried this a couple times, but it doesn't seem to solve the issue. I should note that notifications for my doorbell camera, which are set up to notify at all times, seem to work without any issues. 

[EmersonB]

Hi Csasser33,

I appreciate your update. For further troubleshooting, you may try restarting your Nest Camera and if in case you're still having the same issue, I would recommend you to reset it to the factory default. Just a reminder, after the reset all of your event history will be deleted.

Best,
Emerson

[Tripolie]

Unfortunately, I have tried all these options more than once and it has not solved the issue.

[thegios]

I have just bought a 2nd gen battery Nest camera.

It installed correctly in Google Home, all push notifications are set correctly, events are correctly logged... BUT... I do not get any notification. After installing the camera I managed to get a couple of notifications but then no other notifications are being received. The "only when away" option is disabled, so I am supposed to get notifications always, regardless if someone is at home or not