Deurbel valt uit na aanbellen

[Kevin25]

Goedenavond allemaal, ik heb een vraag ik heb sinds 4 a 5 weken het probleem dat mijn deurbel uitvalt als er aangebeld word. Ik hoor dan 1 a 2 seconden melodie en dan valt alles uit. Ook krijg ik de melding op de hub en de telefoon dat de  camera offline is. Hoe kan dit en wat kan ik er aan doen? Ik heb al meerdere keren de wifi opnieuw ingesteld en al meerdere keren de deurbel gereset. Met vriendelijke groet Kevin.

[Lance_L]

Hello Kevin, 

Thanks for visiting the Google Nest Community. I’d be happy to help you with the Nest Doorbell (wired, 2nd gen). Let’s check it out.

Have a look at this guide to troubleshoot (see "Wired installations" section): Nest doorbell chime doesn't ring or sounds weak.

Let me know how it goes.

All the best,

Lance

[Kevin25]

Nothing helps

[Lance_L]

Hi Kevin,

I appreciate you checking that for us. Since the steps didn't work on your end, I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Regards,

Lance

[EdmondB]

Hey there, 

We haven't received your form — were you able to fill it out?

Best,
Edmond

[ElkeW]

I have the exact same issue, is there any solution?

[Andyjimenez]

Hi I also have the same Issue!!

is this a aproblem ( google).

[RvdKamp]

Hi, I have the same issue. Is there a solution available?

[Woudstraatje]

Hi, I have the same problem... How to solve this problem?