Nest battery camera

[Anne2]

I am trying to add a second outdoor battery camera since Christmas 

I am now just so fed up as I cannot complete the set up 

if there is someone that can offer step by step instructions for me it would be very much appreciated 

I never thought it would be so much trouble to add it

many thanks

[MplsCustomer]

@Anne2 

It seems that a lot of customers with existing Google Nest devices are having trouble installing additional Google Nest cameras or doorbells or other devices. It seems that the install process attempts to communicate with an already-configured Nest device to obtain the SSID and password for your network--apparently to save you time. However, something goes wrong and the customer gets a "cannot communicate with assisting device" error or a failure to connect error. We have been lucky this hasn't happened to us so I don't know an ideal solution.

You can try checking this short thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Cam-Battery-will-not-connect-to-ne...

Or you can check this very long thread with over 160 replies:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/quot-Can-t-connect-to-assisting-device-...

[aatienza]

Hey Anne2,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie