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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1024 Views
  • 0 replies
  • 0 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 16941 Views
  • 0 replies
  • 7 kudos

How do I use my nest doorbell without mounting with screws? I’m using Velcro but it won’t turn on

I am trying to use heavy duty Velcro to mount my nest doorbell however it is not recognizing it as being mounted. Does it require screws to activate and consider itself mounted? When I have it plugged in it works fine but when I unplug it to put it b...

No notification when doorbell rung

I receive all camera notifications (and all are turned on), but when someone rings the doorbell there is no notification or any record of the button push/ring in Home app activity.

nh603 by • Community Member
  • 758 Views
  • 4 replies
  • 1 kudos

Doorbell not linking to Google Hub consistently

I really need help please to understand what is happening between my doorbell camera and my Google Hub in order to get them to talk to one another consistently because, at the moment, I am at a complete loss .My doorbell camera shows video on my mobi...

dnq by • Community Member
  • 1458 Views
  • 3 replies
  • 0 kudos

2nd gen Nest wired doorbell motion too early

I tried to reply to an older post on this but it appears to be closed, so starting to new conversation to see if there's any updates to this issue: The motion notifications on the new Home app for the 2nd gen Nest wired doorbell are worthless because...

Jako607 by • Community Member
  • 1031 Views
  • 4 replies
  • 0 kudos

Nest 2nd gen wired doorbell notifications

I have a Nest 2nd gen wired doorbell and every time it sees a person I get TWO notifications...the first says "Unfamiliar Face seen" then 5 seconds later I get another that says "Person seen". They are not ringing the doorbell , just usually deliveri...

Jako607 by • Community Member
  • 1191 Views
  • 3 replies
  • 0 kudos

Recordings freeze when a person is near

I have an issue when anytime a person approaches my Nest CAM it will freeze the recorded video. This has been happening for 6 months to a year. Any other video records with no issues so basically anyone within the front door area that is trying to ri...

Can't connect NEST IQ Outdoor Camera, blue light pulses

Hello all, I'm trying to connect a NEXT IQ Outdoor Camera for my dad, but it's not working at his place, nor mine (2 different wifi networks and 2 different iPhones). Loading NEXT app is easy, setting up account no problem, plug in camera and the blu...

Paulzach by • Community Member
  • 1564 Views
  • 3 replies
  • 0 kudos

Incorrect person recognized as familiar face

My doorbell camera mistakenly recognized a stranger for my boyfriend. I want to correct this, and can't find how. To clarify, all the pictures of my boyfriend on familiar faces are correct. The camera tagged the stranger as my boyfriend. Thanks

GigiMia by • Community Member
  • 653 Views
  • 0 replies
  • 0 kudos
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