Nest battery doorbell issues

[AndyL]

Hi there,

I installed a new Nest Doorbell (battery) a few days ago and have a couple of major issues which I'd appreciate any advice on.

1) Notifications / announcements of Doorbell presses

From what I've seen on other threads, if setup on the same Google 'Home' and on the same WiFi network, when the doorbell is pressed you should get an announcement on other Google Nest Hubs and Minis. This doesn't happen - I've got a Nest Hub and 2 minis (all on the same Home) but none of them respond to a. I've checked the 'visitor announcements' field in my doorbell settings on the Home App and that is turned on. Currently all I get is a notification on my phone (One Plus Nord2), but this is silent even when volume is up and audio notifications are allowed. All this means that we're missing a lot of doorbell presses which defeats the object of having it.

2) Video history

I activated the 30 day free Nest Aware trial, but on the history list, every event just says 'This video isn't available yet. Check back later'. It's also not capturing any activity outside even though the settings for this are turned on. Not sure if this is relevant but I never have any problems accessing the camera feed from my phone once I wake it from idle mode, which I assume means WiFi is ok?

If anyone has any suggestions I'd really appreciate it as at the moment it's not fit for purpose so may have to return.

[Timhaggis]

The issue I have is similar. I can't turn on the chime in settings (ring indoor chime). It's greyed out.  The only person that hears the ring is the person pressing the button.  outside. 

[MplsCustomer]

@Timhaggis 

The "Indoor Chime" option, if enabled, will ring your doorbell chime (wired with a transformer) and is disabled when your battery doorbell is not connected to doorbell wires going to the chime and the transformer.  The "Visitor Announcements" option is used to turn on announcements to your Nest Hubs, Nest Minis, and Nest speakers.

[EmersonB]

Hello folks,

@AndyL thanks for posting here in the community and I'm sorry to hear about your trouble with your Nest doorbell's visitor announcement. To confirm, is your "do not disturb" turned on? if not, give these steps a try:
 

• Make sure that the mobile device or tablet is signed in or linked to the same account as the Google Nest display, Google Home speakers, and/or Chromecast device.
• Open the Google Home app.
• Select the device card of the speaker or display.
• At the top right, tap Settings> Notifications and digital wellbeing> Do not disturb.
• Tap the slider on On or off Off.

For your Nest hub's notification just hit this link for the steps.
 

@Timhaggis is your Nest camera wired or battery type?

Keep me posted.

I appreciate the help, @MplsCustomer.

Best,

Emerson

[AndyL]

Hi @EmersonB ,

Thanks for the reply. The doorbell actually started working a few days ago (randomly, without me changing anything!) and has been fine since then, so I'm hoping the issue is now resolved.

[EmersonB]

Hello AndyL,

That's awesome and thanks for letting me know about this. If you have other questions and concerns, feel free to let me know.

@Timhaggis how's your Nest camera?

Regards,
Emerson

[EmersonB]

Hi AndyL,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Emerson

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Emerson.
 

Thanks,

Archie