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Nest cam 2 reset

Skeeze85
Community Member

Hi

I have recently bought a new house from someone who has passed away. They had a nest cam outdoor 2nd generation fitted. 

I think I'm correct in saying there isn't a factory reset hole and I do not have access to the previous owners Google account to remove the camera from thier account. 

 

How can I perform a reset on this camera to link it to my account? 

6 REPLIES 6

Rubes
Gold Product Expert
Gold Product Expert

If it’s the non-battery version, the reset is unplugging the camera from power for 10 seconds.

Skeeze85
Community Member

We have done That but have been unable to add it to our nest account 

Rubes
Gold Product Expert
Gold Product Expert

Are you using the Google Home app or the Nest app? The latter app does not support any second-gen cameras released in 2021 or later.

janthadeus
Community Specialist
Community Specialist

Hey folks!


I appreciate the help @Rubes. Checking in to see if you have further concerns about your Nest Cam Indoor/Outdoor Battery? Feel free to update this thread, and we're happy to assist you further.

Thanks,
JT

 

 

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

 

I appreciate the help, JT.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie