Nest cam IQ outdoor no power

[jjetheridge]

Hello everyone, My nest outdoor IQ camera has stopped working. No feed and no power now for a few days. I’ve tried a new nest plug and cable with no affect and don’t know what to do next. 

[EmersonB]

Hi jjetheridge,

Thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Camera? Have you tried plugging it to a different wall socket? Let us know your update here.

I appreciate the help, MplsCustomer.

Best,

Emerson

[jjetheridge]

Hi, there is no light on the camera. I’ve tried a brand new power supply and plug and still no power to the camera.

[EmersonB]

Hi jjetheridge,

I'm sorry to hear about your experience on your Nest Camera. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,
Emerson

[jjetheridge]

Hello, I’ve completed the form as requested 

[EmersonB]

Hello jjetheridge,

I'm dropping by to ensure that everything is covered here. We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.
 
Thanks,
Emerson

[EmersonB]

Hey jjetheridge,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Regards,
Emerson

[jjetheridge]

hello, I’ve filled out the form as requested

[EmersonB]

Hello jjetheridge,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

Best,
Emerson