Google hub and doorbell

[Watson121]

Doorbell camera will no longer zoo. This has happened since an orange box has come on screen and i can't get rid of it it jumps all over the place how can I stop and get rid of this

[MplsCustomer]

@Watson121 

If this is happening on your Nest Hub, have you tried rebooting it, either in the Google Home app or by unplugging it for a minute?

[Watson121]

Does not seem to have solved the problem. How do I stop the or remove the orange window. This seems to have occurred since this appeared there was no window fir first month of usage and hub worked fine

[MplsCustomer]

@Watson121 

You could try removing your Nest Hub from the Google Home app, doing a factory reset (see below) and reinstalling it:

https://support.google.com/googlenest/answer/7073477

If that does not correct the problem, you could try contacting Support:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you've seen MplsCustomer’s reply. Let me know if you need more help.

I appreciate your help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hello everyone,

@Watson121, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and JT.

Best,
Emerson

[EmersonB]

Hello Watson121,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson