Nest cam Outdoor lens cover replacement

[Yanikb]

Hi I just noticed that the lens cover on two of my nest cam outdoor cameras have fallen off where can I get replacement lens covers

[MplsCustomer]

@Yanikb 

Google Nest does not sell spare parts. However, they sometimes provide replacements if you are within the 1-year warranty. In addition, sometimes Google Nest Community Specialists in this forum will invite customers to fill out a form to see whether they qualify for assistance.

You can try contacting Support starting with this link:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi everyone! 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, MplsCustomer, Brad and Archie.

Best,

JT

[Brad]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[aatienza]

Hi there,

It's us again. Were you able to fill out the form?

Thanks,

Archie

[aatienza]

Hey everyone,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie