No power with doorbell

[Abc2022]

I purchased a google gen 2 doorbell (wired) recently and have troubles getting it to upload on to the app via my iPhone.  

the installation was straight forward and the  white light around the main button is on. However I cannot get the doorbell to be added to the app with scanning the QR code or manually typing in the 6 digit code.  

when using the app troubleshooting guide, one of the first questions is asks is if there is a little blue status light on (just below the camera).  I have no blue light.  The app says that means there’s no power at the door bell.  This is incorrect.  Not only have I confirmed with my meter, I have even replaced the transformer with a new 24v 40va tx.  No change in my meter results and I cannot get the doorbell to pair with the app.  

I can press the ring button on the door bell… it chimes sort of.  It’s very delayed and sounds weak.  Maybe a replacement chime is needed next but that shouldn’t prevent me to add the doorbell to the AP. 

also the wifi signal is decent at the doorbell so I don’t believe that’s an issue either. 

if anyone has any suggestions, It would be greatly appreciated 

[EmptyNester]

Hello,  Looking back on this forum I see other people have reported the same (or very similar) challenge with getting it up and running.   I think your best bet is to speak with a Google Nest Tech on the phone.  Here is the link to get the call going.  I believe the are there 24/7.   If they get you going please return here and let us know wha the problem was.  I might help other people running in to the same thing.

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as suggested by EmptyNester? If so, how did it go? Let me know if you need more help.

I appreciate the help here, EmptyNester.

Thanks,

JT

[EmersonB]

Hi everyone,

@Abc2022 I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, @Jt and @EmptyNester.

Regards,
Emerson

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Emerson.

Best,

JT