Nest cam off line and will not restart not powering up

[TrevorB]

Our nest Iq camera quit working 2 days ago . We tried unplugging it to do a reset and that did not work . No blue light . We then tried a hard reset and still not powering up . No blue light. Tried to contact google help and no successful. Looking for a phone number to actually speak to someone and no success. 

[MplsCustomer]

@TrevorB 

You have most likely followed the instructions outlined here, including pressing and holding your camera's reset button with a paperclip until the light ring starts spinning blue (sometimes it's hard to get the reset button pushed in):

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-nest-cam-iq-or-dropcam%...

Unfortunately, the only option Google Nest provides for contacting support is this link, where, depending on your location and time, you may get a phone contact option:

https://support.google.com/googlenest/gethelp

Hopefully, your IQ camera hasn't just died.

[TrevorB]

It just died. Phoned google help yesterday and they said there is nothing they can do. Will be looking into other options available for outdoor cameras that have similar features as google no longer offers the nest IQ outdoor which was rated for -40 . Which was the main reason we went with this camera. All outdoor cameras now seem to be only good for up to -20 . So going with a more economical priced camera that offers similar features that the nest iq did 

[aatienza]

Hey TrevorB,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[TrevorB]

Like I stated earlier.  If google can not come up with a camera that is better than yhe competitors that will withstand -40 deg C temperature.  We will be purchasing a cheaper camera from the competitors who have similar features and options other than the temperature rating.  

Sad that a large company such as google can not deliver a camera that is rated for -40 and lower 

[aatienza]

Hey there,

Rest assured that we'll take note of it — we'll ensure that we'll learn from your experience as we continually improve our products and services. Let us know if you have any other questions as I'll be locking the thread after 24 hours.
 

Thanks,

Archie