12-08-2022 06:34 PM
Where can I get the replacement hardware for the magnetic base and the wall mounting plate
Answered! Go to the Recommended Answer.
12-11-2022 05:35 AM
12-08-2022 06:42 PM - edited 12-08-2022 06:44 PM
12-08-2022 09:08 PM
Maybe try opening a support ticket and then it will give you the ability to call Google Support the phone and speak with someone of do online chat....
12-09-2022 08:39 AM
Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.
12-09-2022 08:51 AM
HI Brad, Can you tell us why it is impossible to buy replacement parts for the current line of Cameras? All the other companies selling these types of systems are selling replacement parts. Why can't Google?
I'm a big fan of the Nest cameras but I thought I'd ask because this is a big issue for many of the current owners.
12-18-2022 06:59 PM
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, EmptyNester and Brad.
12-11-2022 05:35 AM
I guess this is the best most honest answer
12-14-2022 08:34 AM
I apologize for the inconvenience this must have been, but if you reach out to support, they may be able to provide you a better explanation if you wish.
12-19-2022 07:09 PM
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
12-09-2022 08:58 AM
Thanks for your feedback, but this information isn't available to us in the forums. Users will need to fill out the support forms and work with support with their inquiries.