Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.
HI Brad, Can you tell us why it is impossible to buy replacement parts for the current line of Cameras? All the other companies selling these types of systems are selling replacement parts. Why can't Google?
I'm a big fan of the Nest cameras but I thought I'd ask because this is a big issue for many of the current owners.
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, EmptyNester and Brad.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.