Nest cam turned off on its own

[ZYZ]

My indoor Nest Cam is less than 6 months old. For no reason it starts turned off on its own. Does anyone have the same experience? How do I fix? I found Google help said to reset the camera. I reset my WiFi and the camera but it didn't help at all. Is it a product defect? 

Thanks in advance!

[janthadeus]

Hi ZYZ,

Thanks for visiting the Community. I'm sorry to hear that and for the delayed response. Let's sort this out — a few questions: what’s the color of the LED status light? How far is the camera from the router? Does the USB cable fit snugly into the port on the camera? (Make sure that the camera port, power cable, and adapter are securely connected.) Does it feel loose or may fall out? Also, does the camera intermittently power on and off?

Going over the steps here might help:

• Unplug the camera from the power outlet, wait for 60 seconds then plug it back in.
• Try connecting it to another power outlet.
• Try using a different power cord.
• Connect your camera to a computer (windows or mac) using its USB cable, check if it powers on.

Let me know how it goes.

Thanks,

JT 

[ZYZ]

Thanks for the response. 

the color of the LED light is solid green when it's live. The camera stay in the same location since day one. Nothing has changed in fact. I have tried to do the reset procedures a few times during the course of last month.

I may look for a different power cord to switch off. It still power off on it's own as we speak. It seems power off every day now. 

[janthadeus]

Hi ZYZ,

Got it, thanks for sharing that. Let's dig deeper into this — could you look for another power cord then let me know how it goes?

Thanks,

JT

[aatienza]

Hey ZYZ,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[ZYZ]

I switch the power outlet and the camera is still on/off on it's own. Nothing changes. 

I also review the the configuration in the home app. It's simple and not much I can do about it. Any suggestions? 

[janthadeus]

Hi there,

We appreciate your efforts here. Have you tried swapping its power cord? If so, how did it go?
 

Looking forward to your response.

Best,

JT

[ZYZ]

The power cord of the camera can't be unattached. It's built in to the camera, then to the wall outlet. Not sure what you mean to swapping its power cord. 

[Brad]

@ZYZ

Which Nest camera do you have? Also, are you trying to use routines or the schedule feature in the app? 

Best regards,

Brad

[ZYZ]

Nest Cam Wired (indoor). Software version:spencer-user 1.63

I use the Home app. It's not scheduled. I think it's routines. 

[Brad]

@ZYZ

Thank you for your clarification! Have you tried to restart or factory reset the Nest camera? You can learn how here. 

Best regards,

Brad

[ZYZ]

I reset the Nest camera. I will continue monitor and let you know the outcome. 

[Brad]

@ZYZ

Thank you for letting me know you reset it! I am glad to hear that the factory reset worked, as far as you're aware. Please let us know if you see any changes.

Best regards,

Brad

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Brad.

Thanks,

Archie