11-03-2021 11:43 AM
I somehow cannot get my nest cam wired 2nd generation to connect with my nest app I've tried setting it up through the app and home app but it can't seem to connect to the nest app
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11-04-2021 09:32 AM
That's disappointing and I didn't realize that before purchasing seeing how they are labeled as nest products
11-04-2021 09:29 AM
Sad news, the new line of cameras called "NEST" do not work in the NEST app and never will. You can only view the new line of cams in the Google HOME app. One more thing. You can not view the new cameras on a computer either.
11-04-2021 09:32 AM
That's disappointing and I didn't realize that before purchasing seeing how they are labeled as nest products
11-04-2021 12:15 PM
Me neither. I am seriously disappointed that they would do this. I ended up returning mine.
11-30-2021 03:36 PM
Hey folks,
Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration.
However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.
Best Regards,
Brad.
12-07-2021 10:32 AM - edited 12-08-2021 10:52 AM
Hi there,
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
Best Regards,
Brad.
12-08-2021 10:52 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.