cancel
Showing results for 
Search instead for 
Did you mean: 

Nest cam wired

Nashgizam
Community Member

I somehow cannot get my nest cam wired 2nd generation to connect with my nest app I've tried setting it up through the app and home app but it can't seem to connect to the nest app

1 ACCEPTED SOLUTION

That's disappointing and I didn't realize that before purchasing seeing how they are labeled as nest products

 

View solution in original post

6 REPLIES 6

EmptyNester
Silver Product Expert
Silver Product Expert

Sad news, the new line of cameras called "NEST" do not work in the NEST app and never will.  You can only view the new line of cams in the Google HOME app.   One more thing.  You can not view the new cameras on a computer either.   

That's disappointing and I didn't realize that before purchasing seeing how they are labeled as nest products

 

EmptyNester
Silver Product Expert
Silver Product Expert

Me neither.  I am seriously disappointed that they would do this.  I ended up returning mine.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App. I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. 

 

However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Thank you for your continued patience, and support. I am more than happy to assist you further with this inquiry if you wish. Please let me know.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.