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Nest camara says belongs to another account wich is doesnt

Texbrianjohnson
Community Member

How can I rehook up my nest camara says belongs to another account 

6 REPLIES 6

davidking
Gold Product Expert
Gold Product Expert

Is this a camera you previously setup with your account or is it the first time you're setting it up?

This error appears if it was previously set up with a different account and the previous owner didn’t remove it from their account.

It has been my camera for 9years? 

Alright, so are you logged into the app with the same account you setup the camera with? 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @davidking. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.