Nest camera 2nd gen won't connect

[seanc2854]

I have a Nest 2nd generation indoor wired camera that was previously connected to my Google home app. 

I removed it when I bought additional nest products as I wanted to rearrange positions of all cameras and re-add. 

All other devices connect and set up perfectly however my nest 2nd gen indoor camera that was previously connected now won't connect. 

I no longer have the QR code so I've been trying to set up using the 6 digit code under the bottom plate of the camera. 

Each time I try I get the message "Try moving closer to your Nest Cam, make sure your nest Cam is on and connected to the same WiFi network as your phone". 

My phone is right next to the camera and right near the WiFi router. The camera has a solid green light the whole time. 

I don't understand why it won't connect. 

[Helen329]

I have the same problem, I do have the QR code. Hopefully we’ll get some support

Ive tried reset it no joy and rebooted everything

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.