Nest camera and doorbell battery drains when no internet

[bob21358]

I have several nest battery cameras and battery doorbell. All work fine and I can expect 4 to 6 weeks battery life from the devices.

Recently we have had storms and the physical internet connection to my house has been damaged and not working. It has taken 2 days to repair. During this time the wifi is "working" but there is no internet.  Both times this has happened the battery has been completely drained on all my cameras and doorbell, taking about 5 hours to recharge.

However I am surprised that the batteries have completely drained while there has been no internet.

I have seen a couple of similar posts related to no internet draining or depleting the battery, but there was no resolution.

And it is NOT temperature related. Camera and doorbell are about 18 months old, and work perfectly fine except for this issue. 

Hope someone can help.

[EduardoN]

Hi bob21358,

Thank you for reaching out to our support community! I sincerely apologize for any inconvenience caused by the power condition with your Nest Camera and Doorbell, and I appreciate you taking the time to troubleshoot it.

Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!

• Do you see any error codes in the app?
• Are you able to check the camera feed?
• Have you tried performing a reset?
• Do you have any other devices experiencing the same issue?
• Do you see any light in your devices?

Visit our Help Center to learn more about Troubleshoot low battery issues for Nest cameras and doorb...

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[bob21358]

There are no errors in the app or the cameras.

The cameras are all working fine.

The issue is when the cameras are connected to your wifi router, but the wifi router does not have internet access the cameras (and doorbell) batteries drain very quickly.

Once the internet is restored, and you recharge the batteries everything works fine.

My strong suggestion is that if you lose your internet access (in my case a tree went through the fibre optic cable) then turn off your wifi routers, otherwise you will need to spend the five hours recharging your camera.

[EduardoN]

Hi @bob21358,

I appreciate all the troubleshooting you've done with your Nest Cameras and Doorbell. Unfortunately, I've confirmed that the situation lies with the devices' batteries.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email. 

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Feel free to keep us posted.

Regards,

Eduardo

[bob21358]

Form has been uploaded.

[EduardoN]

Hi @bob21358,

Thank you for confirming you've completed the form. A support expert will be in touch shortly to continue assisting you with the battery convern you reported for your Nest Cameras and Doorbell. In the meantime, please don't hesitate to reach out if you have any questions.

Regards,

Eduardo