Nest camera (battery) not recording 24/7

[ssmarnold]

Nest camera (battery) not recording 24/7. I have Nest Aware Plus and I have plugged it in the the waterproof google nest cord adapter. I was told by Google that this would record 24/7 as long as I had nest aware plus. However, it does not record 24/7. 

[MplsCustomer]

@ssmarnold 

Is the power cable correctly feeding towards the FRONT of the camera, is the USB plug seated firmly in the bottom of your camera, and is the outlet continuously powered? If so, you should see "Plugged in" with an infinity symbol when you go to Settings | Battery in the Google Home app, and your battery should remain charged. If you go to Settings | Video | Video history, do you have "60-day event and 10-day 24/7 video history" checked? If so, you should get 21/7 recording. That's been the case with our battery camera for almost 21 months.

If that is not the case, try contacting Support:

https://support.google.com/googlenest/gethelp

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

ssmarnold, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Juni