Nest camera isn’t working

[L0lol]

Got a camera for severe issues at home involving my children as a gift from a friend for protection last fall.

Camera wouldn’t work starting this summer.

Began having issues around the home and police could not retrieve video due to the camera being down.

Called google, disconnected the camera, switched power sources and outlets, no solution. Asked for a manager after being told my camera was out of warranty even though I received it last fall. All my cameras have never quit working this quick. I have been a loyal customer and they are telling me there is no solution for this and I got hung up on. I’ve been a loyal google and nest customer for over 5 years.

is there any kind of a solution? 

[L0lol]

Someone help 😞

[L0lol]

No reply. I need my camera fixed. Please! I just paid for a year of nest aware

[Brad]

Hi there, 

I apologize for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed. 

• Do you still need help with this issue?
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Eric_B]

Hey L0lol,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.