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Nest camera only records when in the app

Munzok2
Community Member

‎07-31-2024 04:42 PM

I have had a nest camera for about a year and a half. Worked perfectly, recorded motion, people, and cars and sent notifications to my phone. A couple months ago, i noticed i hadn't gotten any notifications recently. I went into the app and there hadnt been any recorded events in a week despite people coming going. While i was trying to troubleshoot, I noticed that if i walked in front of the camera while looking at the live view in the gogle home app, it picked up motion right away and sent me a notification. If I’m not in the app and walk by, there is no detection at all. I’ve tried changing the angle and factory resetting the camera, but to no avail. Does anyone know a fix for this. I hate to buy another nest camera only for it to do the same thing.

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chaconmorales
Community Specialist
Community Specialist

‎08-03-2024 04:43 PM

Hi Munzok2,

 

Thank you for posting here in the community. I'm sorry to hear about the event history issues (recordings) with your Nest Camera. Don't worry, I'm here to help! Let's take a look and see what's going on.

Since you've already tried the basic troubleshooting steps for your Nest Camera, let's move on to some more advanced solutions:

Advanced Troubleshooting:

  • Set up and use Activity Zones: You can create custom Activity Zones for your camera or doorbell for different types of activities that you want to be notified about. Just use the app to draw a zone around a specific area in your camera’s view.
  • Network Reset (if comfortable): If you're comfortable with it, consider restarting your Wi-Fi router. This can sometimes clear up communication issues between your Nest device and the network.
  • App Update: Ensure you're running the latest version of the app on your phone or tablet. Updates often contain bug fixes related to network connectivity or notifications for Nest devices.

You can check the following articles to Troubleshoot event video history or to Set up and use Activity Zones. Please make sure that you have followed the guide to Restart or factory reset Nest camera or doorbell.

Please keep me posted.

 

Best,

Mario

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