Nest camera "connected to another account" even though I have no other accounts

[mdl25]

I have a Nest Camera for my new puppy. It works perfect. We were away this weekend, and it was the first time traveling with the puppy so we brought the camera. The camera wouldn't work of course since we weren't on our home wifi, so I removed it from the home and created a new "home" called Travel and tried to install it there.

Adding it to Travel failed, because the camera was connected to another account.

When we got home, I readded it to Home...and that ALSO failed because the camera was connected to another account.

I fully deleted the Travel home profile. Same result. I'm SOL.

Advice?

[mdl25]

Anyone have ideas here? Official Google support?

[Brad]

@mdl25

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Have you gone through this article to make sure that all of the correct steps were taken first?

Best Regards, 
Brad

[mdl25]

I have! I deleted the other Home. There’s no other Home this device could be in.

[Brad]

@mdl25

I would suggest that you Factory Reset the device and try again. You can learn how to Factory Reset here. 

Best regards,

Brad

[mdl25]

Already tried that! No dice. 

[Brad]

@mdl25

I would suggest that you actually reach out to Support for further assistance. I think that would be the best course of action so they can get you the help you deserve.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[aatienza]

Hey mdl25,

Appreciate the help, Brad. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie