12-08-2021 04:33 PM
My dad took a fall earlier today (around noon) and it should have been captured by my Nest camera. When I tried to check (I only found out recently) I could only bring up the past 3 hours. Why?
12-08-2021 06:31 PM
Do you have a nest aware subscription? If not, then you would only have 3 hours of recording history.
12-09-2021 11:23 AM
I have a Nest Aware subscription and have the same issue. The camera alerts me via phone that somebody is at the door. When I click on the notification it just shows me a live feed with no camera clips.
I've just checked my account and there are no past clips viewable at all. WTH?
02-17-2022 10:37 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
02-21-2022 03:51 PM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
02-21-2022 09:10 PM
Hi Brad, I’m having the same issue. Please help.
02-22-2022 10:34 AM
Are you sure you have an active Nest Aware subscription? If it is reverting back to only 3 hours, you may have had a trial that ended, or you do not have an active Nest Aware sub. I would check that out first, and then resubscribe if you are not signed up. Give your cams a restart or Factory Reset too if you do indeed have an active sub.
Best regards,
Brad.
02-23-2022 07:27 AM
Sorry. I was contacted by someone from Nest tech support and they walked me through the problem the next day. I just figured they would somehow mark that the issue is resolved on here.
It was (as is often the case with me and electronics) user error.
02-23-2022 08:56 AM
Hey Folks.
I am relieved to hear that you got it resolved with Support! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.