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Nest camera recording only goes back 3 hours today - Why? Need to see something from 6 hours ago!

KarinH
Community Member

My dad took a fall earlier today (around noon) and it should have been captured by my Nest camera. When I tried to check (I only found out recently) I could only bring up the past 3 hours. Why?

8 REPLIES 8

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Do you have a nest aware subscription? If not, then you would only have 3 hours of recording history. 

Macgiobuin
Community Member

I have a Nest Aware subscription and have the same issue. The camera alerts me via phone that somebody is at the door. When I click on the notification it just shows me a live feed with no camera clips.

I've just checked my account and there are no past clips viewable at all.  WTH?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Hi Brad, I’m having the same issue. Please help. 

Brad
Community Specialist
Community Specialist

@Toshfromwash

 

Are you sure you have an active Nest Aware subscription? If it is reverting back to only 3 hours, you may have had a trial that ended, or you do not have an active Nest Aware sub. I would check that out first, and then resubscribe if you are not signed up. Give your cams a restart or Factory Reset too if you do indeed have an active sub.

 

Best regards,

Brad.

Macgiobuin
Community Member

Sorry. I was contacted by someone from Nest tech support and they walked me through the problem the next day.  I just figured they would somehow mark that the issue is resolved on here.

It was (as is often the case with me and electronics) user error.

 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to hear that you got it resolved with Support! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.