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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15794 Views
  • 0 replies
  • 6 kudos

Nest Hello-Cosmetic Issue

My Nest Hello developed blistering and peeling after 3 years despite being well protected from sunlight and weather.Seems this is a common problem, and unfortunately one that led to a costly effort to replace it with the same model. The replacement f...

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MadNester by Community Member
  • 528 Views
  • 3 replies
  • 0 kudos

Wired doorbell

My camera is not being connecting to a nest product in my home it is showing nc029

Need to recover footage for criminal investigation

Hello I have paid for Google Nest for 4 years now, I am I need of recovering video footage from my Doorbell camera on 9/7/21 and 9/8/21, both my mom and I were victims of a crime and I need it to continue with the investigation. While I was able to s...

Doorbell (battery) not connecting

the doorbell was working fine on my old wifi. I got new wifi and now it will not connect. I factory reset it. I deleted it from my google home account and if I try and pair it with the QR code is “ accessory unable to pair to home” then when I try to...

AnthonyD1 by Community Member
  • 320 Views
  • 1 replies
  • 0 kudos

Nest DoorBell doesn’t ring on my phone

Am I the only one who thinks the people at Google are dumb for selling a doorbell that doesn’t ring on your phone?!?! I’m taking it back for a refund. SkyBell or Ring makes more sense.while I’m at it, I’ll also complain about the Nest cameras and not...

Mht88 by Community Member
  • 417 Views
  • 1 replies
  • 0 kudos

Nest Camera (battery) not charging and cannot factory reset

Hi,My google nest camera (battery) is about 2 years old and it ran out of battery while I was away on holiday. Now I cannot get it to charge. It's had the charger connected for 24hours and no lights have come on.I've tried to do a factory reset howev...

BT by Community Member
  • 868 Views
  • 4 replies
  • 0 kudos

bad charge cable

Spent 45 mins on the phone with customer support trying to get a replacement for a bad cable out of the box. Bad cable has only 3 electrodes on the magnetic end. I can buy a new one from google for $14.99 but i thought... no dice! 45 mins twice and t...

hmm45mins by Community Member
  • 869 Views
  • 6 replies
  • 0 kudos

Night vision turns on and off repeatedly

Just wondering if there is any planned update to resolve the issue of night vision turning on/off constantly? This has been posted before, so just wondering if there is an udpate:https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Night-visi...

JoelRG by Community Member
  • 351 Views
  • 1 replies
  • 0 kudos
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