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Cameras and Doorbells

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Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

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How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by • Diamond Product Expert
  • 1651 Views
  • 0 replies
  • 1 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by • Diamond Product Expert
  • 17781 Views
  • 0 replies
  • 7 kudos

Software update stuck even on replacement camera

I bought a three pack of cameras and a doorbell from Best Buy Canada in December. When setting up the doorbell, the software update got stuck. I did three factory resets and the progress percentage would get a little further ahead with each reset. Al...

scmurphy19 by • Community Member
  • 1235 Views
  • 6 replies
  • 0 kudos

Dropcam Gen 1

I have a Dropcam Gen1 and it was working fine in the Nest App. We changed cable providers and am not able to connect back to WIFI.The Google rep asked me to remove the camera from the Nest app and mentioned we would be able to add it back and then su...

stam by • Community Member
  • 1058 Views
  • 3 replies
  • 0 kudos

Doorbell battery won’t charge

I have 2 nest wireless doorbells, one charges great but one does nothing when plugged in, no lights, no charging, just nothing, been searching for a new battery but have been told they are not replaceable, they are only 18 months old so I can’t belie...

Nest indoor/outdoor cameras not showing all motion pictures

I have all Nest generations devices. Outdoor wired camera, indoor dropcam, and nest doorbell camera. I DO NOT have Nest Aware yet. After paying attention and further testing, we noticed the cameras are not picking up anything when it states motion de...

leofjw by • Community Member
  • 743 Views
  • 2 replies
  • 0 kudos

Nest Account FEE Increase by Google

Well, once again, Google has completely disregarded and disrespected their customer base, and I'm being polite. I received notification that my Nest Camera Account fees will be going from $270 per year to $540 per year! They DOUBLED the yearly fee in...

VTXRider by • Community Member
  • 2267 Views
  • 7 replies
  • 2 kudos

Nest Doorbell Broken Lens

Hello! I dont know what happened, but the lens of my doorbell are broken, so the vision is not clear. I would like to replace it! How can I do?thanks!

Resolved! Flickering Camera

Hi. just installed an outdoor camera. Night vision set to auto. Image flickers from colour to black and white back and forth. If I then set the night vision to off yo stops and stays in colour. When I reset it back to auto it flickers again. How can ...

HouseCam by • Community Member
  • 1556 Views
  • 3 replies
  • 0 kudos
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